Reply within 4 business hours. Proposal within 24 hours. A human reads every inquiry.
Send the brief. A human reads it and replies within 4 business hours — with a considered read on where the brand is, not a canned pitch.
A recommended level, tuned to the brand: platforms, content mix, campaign focus and KPIs, all defined before anything is signed.
The first two weeks: strategy locked, access set up, brand voice calibrated and the first content calendar approved.
Content ships on schedule, campaigns optimise weekly, and the month closes with a report that explains the numbers — and sets next month’s plan.
Foundation and Growth run as monthly retainers; Authority runs as a quarterly partnership, because that’s the horizon real strategy needs. There are no long lock-ins beyond that — the work is what should keep the engagement, not the contract.
Every inquiry gets a human reply within 4 business hours and a considered proposal within 24. Once approved, the onboarding sprint begins the same week — strategy, access, and the first content calendar within the first two weeks.
Yes. The three levels are starting frames, not boxes. Platforms, content mix and campaign focus are tuned to the brand in the proposal stage — and standalone services can be attached to any retainer.
Large one-off productions — full rebrands, brand films, website builds, and events — are scoped and quoted separately as standalone services, so a retainer never quietly subsidises a project of a different scale.
Every level receives a monthly report measured against KPIs defined at the start — reach, engagement, growth, and campaign performance — delivered with the reasoning, not just the numbers. Authority adds executive-level reviews each quarter.