TERMS
OF SERVICE

TRIPLVI provides marketing, branding, content, digital, production and consulting services across six disciplines: Brand Strategy & Identity, Social Media Management, Video & Film Production, Digital Marketing & Performance, Events & Activations, and Strategy & Consulting. The specific services provided to a client are defined in a signed proposal, Scope of Work or retainer agreement, which takes precedence over the general terms described here where a conflict exists.

• Proposal — every engagement begins with a proposal outlining scope, deliverables, timeline and pricing. Work does not begin until a proposal is agreed by both parties.
• Onboarding — once agreed, TRIPLVI will request the information, access and assets required to begin work, including brand materials, account credentials and relevant approvals.
• Delivery — work is delivered according to the timeline set out in the proposal or Scope of Work. Timelines assume timely client feedback and access; delays on the client’s side may extend delivery timelines accordingly.
• Approval — deliverables are reviewed internally by TRIPLVI before being presented to the client. Client approval is required at the stages defined in the Scope of Work, including within the VI Client Portal where applicable.

• Retainer packages (Foundation, Growth, Authority) are billed monthly in advance unless otherwise agreed in writing.
• Project-based and standalone services are billed according to the schedule set out in the relevant proposal — typically a deposit prior to commencement, with a balance due on delivery or at agreed milestones.
• Advertising spend is always separate from TRIPLVI’s management fees and is billed or funded independently, as agreed per engagement.
• Late payments may result in a pause of active work, including scheduled content, campaigns and portal access, until outstanding balances are resolved.
• All pricing is quoted in the currency specified in the proposal and is exclusive of applicable taxes unless stated otherwise.

To deliver work to the standard TRIPLVI holds itself to, we require:

• Timely feedback and approvals on shared timelines
• Accurate and complete brand, business and account information
• Necessary access to platforms, accounts and assets required for the engagement
• A single point of contact, or clearly defined decision-makers, for approvals

Delays caused by incomplete information, unavailable access or unreasonable feedback timelines are not the responsibility of TRIPLVI and may affect delivery dates.

• Client-owned work — final, approved deliverables created specifically for a client under a paid engagement, including brand identities, campaign creative and produced content, become the property of the client upon full payment, unless otherwise stated in the Scope of Work.
• TRIPLVI-owned assets — Studio VI, the VI Client Portal, internal frameworks, templates, proprietary methodologies (including the TRIPLVI Method and Content Architecture system) and any pre-existing TRIPLVI intellectual property remain the property of TRIPLVI at all times and are licensed, not transferred, for the client’s use.
• Portfolio rights — unless a client requests confidentiality in writing, TRIPLVI retains the right to display completed work in its portfolio, on the VI Gallery page and in new business materials.
• Third-party assets — stock imagery, licensed music, fonts and other third-party materials used in deliverables remain subject to the terms of their original license.

Both parties agree to treat non-public business, strategic, financial and creative information shared during the engagement as confidential, and not to disclose it to third parties without written consent — except where disclosure is required by law. This obligation survives the termination of the engagement.

• Retainer engagements run on a rolling monthly basis, or for the minimum commitment period stated in the proposal (e.g. a 3-month commitment), after which either party may terminate with written notice as specified in the signed agreement — typically 30 days.
• Project-based engagements conclude upon final delivery and payment.
• TRIPLVI reserves the right to pause or terminate an engagement in cases of non-payment, misuse of deliverables or conduct inconsistent with TRIPLVI’s Client Selection Standards.
• Upon termination, access to the VI Client Portal, managed accounts and active campaigns will be handed back or transitioned according to the terms of the specific engagement.

TRIPLVI builds every campaign, content plan and creative strategy to be both creatively excellent and commercially effective. However, marketing outcomes are influenced by factors outside TRIPLVI’s control — market conditions, platform algorithm changes, competitor activity and client-side execution. TRIPLVI does not guarantee specific results, rankings, revenue or return on investment, and no proposal, report or conversation should be interpreted as such a guarantee unless explicitly stated in a signed agreement.

To the fullest extent permitted by law, TRIPLVI’s total liability arising from any engagement is limited to the total fees paid by the client for the specific service giving rise to the claim. TRIPLVI is not liable for indirect, incidental or consequential damages, including loss of profits, loss of data or reputational harm, arising from the use of our services.

TRIPLVI manages accounts and campaigns on third-party platforms — including Meta, TikTok, Google, LinkedIn and Snapchat — on behalf of clients. TRIPLVI is not responsible for outages, policy changes, account restrictions or actions taken by these platforms that are outside our control, though we will act promptly to manage and communicate any impact to the client’s account or campaigns.

These Terms are governed by the laws applicable in the jurisdiction specified in the client’s signed proposal or Scope of Work. Where no jurisdiction is specified, the laws of the United Arab Emirates apply, without regard to conflict-of-law principles.

TRIPLVI may update these Terms as our services evolve. Material changes will be reflected with an updated “Last updated” date. Continued engagement with TRIPLVI following an update constitutes acceptance of the revised Terms.

For questions regarding these Terms, contact:

TRIPLVI Marketing Studio
Email: info@triplvi.com